Horizon Fuel Cell Technologies Automobile Parts 180-1010 User Manual download pdf (Page 3)

STEPS TO CUSTOMER SATISFACTION

We want you to be happy with your FASS Fuel System. Customer satisfaction, your

satisfaction, is the all-important ingredient for success in our business, as it is in any other.

Normally, warranty problems can be resolved by your Dealer’s sales or service departments.

That’s why you should always talk to your Dealer’s Service department first. If you’re not satisfied

with the dealership’s response at this level, Diesel Performance Products, Inc. (DPP) recommends that

you follow these steps, in order:

STEP 1: Discuss the problem with the owner or General Manager of the dealership.

STEP 2: If your dealership in unable to resolve the problem, contact Diesel Performance

Products, Inc. Customer Care Center in writing; the address is located on page 14 of this

manual or fax it to 636-433-5913. Be prepared to provide the Customer Center with the

following information:

• Your Name, address and daytime phone number

• Model and Serial Number (Not Model Number)

• Dealer, contact name and phone number

• Date of purchase

• Nature of Problem

Once you have followed the two steps described, a DPP representative will review your situation.

DPP will then follow up by contacting the dealer for more information. Depending on the situation a

representative from the selling dealer or a representative of DPP may elect to contact you.

Thank you for your business, from the men and women of Diesel Performance Products, Inc.

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Horizon Fuel Cell Technologies Automobile Parts 180-1010 User Manual Page 3